Grievance Redressal Cell
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience interruptions in our services, please feel free to reach out to us using the provided contact details. Your satisfaction is our priority, and we are here to address any concerns you may have
Three-Tier Grievance Mechanism
Every complaint is handled at the right level, with a clear timeline for resolution at each stage.
Customer Support
Your first point of contact for any concern, whether it's about loan disbursal, repayment, or an interruption in service. Our support team is trained to resolve most issues on the spot.
Contact Details
- Team: Customer Support Team
- Phone: +91-9818844368
- Email: info@wepayloan.com
- Hours: Monday to Saturday, 10 AM – 7 PM
Resolution Timeline
Within 7 working days
from the date your complaint is registered
Grievance Redressal Officer
If your complaint isn't resolved at Level 1 within 7 working days, or you're not satisfied with the resolution, you can escalate it directly to our Grievance Redressal Officer.
Contact Details
- GRO: Akshay Kumar
- Phone: +91-9818844368
- Email: grievance@wepayloan.com
Resolution Timeline
Within 15 working days
from the date your complaint is registered
RBI
If your grievance remains unresolved 30 days after registration, or you're dissatisfied with the Level 2 outcome, you may approach the Reserve Bank of India through its Complaint Management System.
Contact Details
- Authority: RBI Ombudsman
- Scope: For complaints related to NBFCs
- Portal: cms.rbi.org.in
Resolution Timeline
Within 30 working days
from the date your complaint is registered
Important Note
We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances. We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
It has come to our notice that some groups are impersonating us and trying to portray that they are part of our group and eliciting fees with the false promise of giving them loans. All are requested to be wary of such groups and their similar attempts.
We would like to state that we do not charge any upfront fee against our loan. Anyone charging or claiming to charge any upfront fee is not a part of our organisation.